We offer free delivery with Bring or Posten, all customs duties and taxes included. All orders are shipped from our warehouse in Norway. 

Please note:
* We're unable to cancel an order once it has left our warehouse
* The return shipping charge is non-refundable.

Please find our full returns and exchange policy below.

 

Returns policy

Returns can be made within 14 days of receiving your delivery. Any items to returned must be sent back unused and in the original packaging. Please note that the cost of the return shipping will be deducted from the refund. This applies to both returns and exchanges.  

We reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the item(s) sent back to you at your own expense.

Returns with DPD or DHL Express
If your package was delivered by Bring or Posten, your return will be shipped with the same service. Please follow these steps:

* Please advise the reason for the return by completing the attached return form with your order.

* Please use the original packaging to return your items, including the poly bags.

* Cover the original shipping label with your new return label on the outside of the package.

* Please drop off your return at your nearest postal outlet for parcels sent with Bring or Posten. 

* Within 5 days of receiving the return at our warehouse, the refund approval and transfer will be made. Please note that we charge NOK 200 for the return shipping cost when you return or exchange your order. This cost will be deducted from the refund total.

 

 

Exchanges 
If you want to exchange an item for a different size or color, please return the initial order and place a new order.

 

Claims 
If you believe your order is damaged or faulty please contact customerservice@henderson.no  with your order number and photographs showing the issue.

 

Delays 
In the event your order will be delayed, you will be advised as soon as possible. If your order cannot be delivered within 30 days of the order date, we will notify you and you may either cancel your order or schedule a further delivery time. 

 

Taxes & Duties 
We ship on a DDP basis in Norway. This means that all relevant taxes and duties will be included in your final purchase price.

We ship all orders from our warehouse in Norway. 

Unclaimed shipments 
If you do not collect your parcel or provide the courier with needed information upon request, the package will be returned to us. Please note that we charge NOK 200 for return shipment of unclaimed orders.